Industry Insights

Here you will find valuable insights from experts in the funeral industry. From monument designers and estate planners to lawyers and funeral directors, FSN Funeral Homes has the information you need.
Recent Industry Insights Articles

Locally-owned or Corporate Funeral Home?

October 5th, 2012

Often knowing where to begin is the most challenging aspect of funeral planning. When choosing what funeral home to use, there are many factors to consider. The first of which is whether to use a locally-owned funeral home versus a corporate funeral home. Each have their advantages, yet the overall approach and guidance may be different.

To understand the advantages of using a locally/family-owned funeral home, FSN Funeral Homes spoke to Larry Don Graves, owner of Sam Houston Memorial Funeral Homes in Huntsville, TX. Mr. Graves gives us great insight into the benefits of using a locally-owned funeral home.

Larry Graves - Funeral Director of Sam Houston Memorial Funeral HomeFSN Funeral Homes: What is the most significant advantage of using a locally/family-owned funeral home over a corporate funeral home?

Larry Don Graves: “A family owned funeral home’s major desire is always about the service and care given to the family. We focus on catering to the specific needs and wants of the deceased and their family because we are not just a business and they are not just our customers. They are part of our community and part of our daily lives. In fact, most  mom and pop-owned funeral homes, have a strong sense of community — often giving back to that community in a variety of ways. Corporate-owned funeral homes often do not have this same in-depth connection with the local community.”

FSN Funeral Homes: As a family-owned funeral home what is your approach or relationship with local families?

Continue reading “Locally-owned or Corporate Funeral Home?” »

Why Personalize a Monument?

September 4th, 2012

For many, creating a lasting monument for their loved one is the best way to keep those memories alive. But, how can you best display your loved one’s personality on these lasting memorials. Fortunately there are a variety of ways in which a memorial can be personalized. Recently, FSN Funeral Homes had the chance to discuss personalized memorials options with Chris Freybler from Custom Engraving.

Personalized Grave MarkerFSN Funeral Homes: What does your company do to personalize memorials?

Chris Freybler: Our company FromPhotosToForever.com takes snapshots or professional photos and digitizes them to be engraved into marble or granite.

FSN Funeral Homes: What type of memorials can be personalized?

Chris Freybler: We personalize memorials that can be utilized in a cemetery, as well as memorials that can be used in somebody’s home, flower garden, dedication to a flagpole or even a memorial tree. The headstone pieces are lifestory memorials. Our customers can take take a whole series of pictures throughout their loved ones entire life and create a beautiful collage.

FSN Funeral Homes: How involved are you with your customers when personalizing a monument?

Chris Freybler: We like to talk with them first to get a sense of their loved one and ask them to send photos they would like to be placed on the monument. From there, we discuss what photo is their favorite, which one they would like to use as a focal point and just get an understanding on what their loved one was like. Next, they’ll receive a layout based on what we discussed and they can approve or change the layout if they would like until they are 100% satisfied with the end result. Once we get that approval, we use state of the art lasers to engrave the granite. We work with our customers every step of the way to ensure that their loved one’s personality is captured.

FSN Funeral Homes: Why personalize a monument?

Chris Freybler: Again, they are lifestory memorials. They can actually talk about the person through picture form instead of words, so everyone who sees it can get a sense of the person. Having photos tells more about the person: who they were, what they like to do and what they look like. It’s more personable. It makes a trip to the cemetery more significant. Instead of just staring at a cold stone, it makes it more meaningful for the family and anyone else who visits when they have a picture in front of them. Not only is it important to the family then, but down the road as well, like when they may take grandkids or great grandkids that may not know who the person was, there’s a showcase of pictures for them to get a feel of who their grandparents were as a person. A lot of our customers tell me, “Now when we go the cemetery, we’re looking for a person, not just a name and date. We’re actually looking for grandma or dad.“ You’re actually going to look for your loved one.

Personalizing a monument is truly special for both the family and their loved one. It best displays your loved one’s personality and tells who they were as a person. For more understanding on how FromPhotosToForever.Com does this, see their video below.

What You Need To Know When Selecting An Estate Planner

April 23rd, 2012

At some point, everyone is faced with the task of estate planning.  Although the thought and task seems overwhelming and confusing, estate planning is nothing more than an orderly and defined plan of distributing one’s assets following their death.  For many, knowing where to begin their estate planning efforts is confusing.

Estate Planning Interview with Mark Bosler of the Bosler Law Office

FSN Funeral Homes understands the apprehension many people have when it comes to planning their estate and the need to involve a professional estate planner. So, we reached out to an authority in the estate planning industry – Bosler Law Office.  Mark Bosler was able to answer many of our estate planning questions. We hope this interview answers many of the questions you might have on estate planning and how to select a professional estate planner.

FSN Funeral Homes: First off, a lot of personal details go into estate planning and people want someone who is trusted and understanding. What should they look for when selecting a professional estate planner?

Mark Bosler: Clients should choose a professional estate planner for several reasons, including experience, expertise, and a genuine desire to help them understand the process and plan for the future.

FSN Funeral Homes: If someone was considering your firm for their estate planning needs, what do you have to offer that would make them choose Bosler Law Office?

Mark Bosler: With over 20 years of experience in working with clients to draft appropriate estate planning documents, we have worked with hundreds of clients and encountered many situations from which they may draw upon to provide comprehensive and effective estate planning and administration services for our ever-growing client base. With personalized assistance and attention to detail, we seek to provide each and everyone of our clients with vigorous goal-oriented advise and representation. We look forward to working with new clients every day to serve their needs so that they may look with confidence to the future.

FSN Funeral Homes: So you provide an in-depth evaluation of their individual needs and situation because estate planning isn’t something that can be done with a cookie-cutter approach. Since this is a very personal and situational endeavour, how should an estate planner assist their clients with the planning process?

Mark Bosler: First off, estate planning has to do with educating and advising clients on the practice and procedure of estate administration, and the legal documents necessary to carry out an effective plan. We assist our clients by educating and informing him or her on factors which could or would affect their person and estate going into the future, whether it be the need for treatment or medical care, retirement benefits and financial planning, relationships, taxes, estate distribution and other factors. Once we have identified and prioritized those factors which are of specific concern to our client, we will proceed to formulate a plan which will address those factors.

FSN Funeral Homes: So, estate planning is more than just giving your possessions away to friends or family. It is really about making sure that every aspects of your life is in order with a planned goal and priority in order to save your grieving family from the stress of it. That can be a very tall task. How do you actually take your clients throughout the planning process?

Mark Bosler: We start the process by reviewing our client’s current financial situation and relationships, determining and prioritizing their objectives, and presenting them with the tools and information needed to make decisions and implement their goals and objectives.

FSN Funeral Homes: Because every individual’s situation is different, the type of estate plan can run from a very basic nature to a more robust one. What is involved in a basic estate plan and how do you know if a more robust estate plan is needed?

Mark Bosler: A basic estate plan should include the preparation of a will that would direct the distribution of your estate and appoint necessary fiduciaries to administer that estate, a living will which would state or summarize your preferences regarding life support treatment, a Patient Advocate Designation and Durable Power of Attorney for Health Care with medical directives, and a General Durable Power of Attorney to allow estate administration upon disability. A more sophisticated estate plan may include Living Trusts, Testamentary trusts, Irrevocable Trusts, and other documents based upon the Client’s needs and objectives.

There are many details that go into estate planning. Therefore, you want a law office who will assist you and take care of you in every way possible, just like Bosler Law Office. Having someone who will walk you through the process with great ease and understanding is always essential.

FSN Funeral Homes thanks Mark Bosler of the Bosler Law Office in Bloomfield Hills, Michigan for all the great information about estate planning.

The key takeaways here are:

  1. Estate planning is very important and very personalized.
  2. What you need to plan your estate and how robust your estate plan needs to be is determined by your individual needs.
  3. Some parts of estate planning deal with issues and situations that occur prior to your death.
  4. Finding an estate planner that is knowledgeable and experienced in crucial.
  5. Communication and good information are very important when working with an estate planner. (To communicate more effectively with your estate planner review the Glossary of Estate and Probate Terminology provided by FSN Funeral Homes and fill out the Estate Planning Checklist to take with you.)

Hopefully with this information, estate planning won’t seem so overwhelming.

Types of Funeral Service Providers

September 7th, 2011

Funeral service providers are not all created the same and do not always offer the same services you might be expecting. When planning a funeral, you don’t always have a lot of time to make arrangements – so, learning the ins and outs of funeral planning ahead of time can help for when the time is necessary.

Funeral Home OptionsThere are three categories of funeral providers to choose from.

  • Full Service Providers
  • Specialized Service Providers
  • Limited Service Providers

Full-Service Funeral Providers

Full service providers offer the most options and services when it comes to funeral planning. They can fulfill any service request at any time. The services available are:

  1. Facilities for people to gather in for visitations and ceremonies.
  2. Vehicles such as a hearse and limousines for funeral processions.
  3. A large range of caskets, urns and other funeral service merchandise.

Keep in mind – that when using Full Service funeral home they often don’t offer simplified services with the same attention to detail as they would for a more elaborate full service ceremony.

 Specialized Service Providers

Specialized service providers offer similar service options as the full service funeral homes do but on a more limited basis. The services are:

  1. Facilities for people to gather in for visitations. Typically they are smaller than the full-service providers buildings – and only have one or two rooms for services and ceremonies.
  2. Vehicles may or may not be provided, and hours of operation may be shorter.
  3. Small range of funeral merchandise, including caskets and urns. They are typically in a building similar to doctors office in appearance.

Limited Service Providers

Limited service providers usually arrange direct cremation and burials without ceremonies.

  1. The services they offer are usually limited when it comes to completion of documentation and transferring the deceased to the crematory or cemetery.
  2. Merchandise choice is very limited.

Make sure that the services and merchandise they offer are adequate for your situation. They are often very limited and precise when it comes to providing funeral services, however they are often the least expensive option.

Keep in mind…

  • When ‘shopping’ for a funeral home provider, take care to go over all the details before signing any contracts. You can use the Funeral Home Comparison Checklist to help you when planning a funeral, by comparing prices and services offered at the funeral homes in your area.

Once you have chosen the funeral home to coordinate and provide your services, you will sit down with a funeral director to start planning and arranging the funeral. The whole situation is a bit intimidating if you are not sure of what to expect and how to express your concerns. By educating yourself about funeral and cemetery terminology as well as the means needed for pre-planning a funeral ahead of time, you will feel more comfortable when making the arrangements.

Estate Planning Glossary

July 14th, 2011

The terminology used in Estate Planning can be confusing if you are not familiar with the wording used.  Estate lawyers/attorneys are equipped to help through the process, but it is also a good idea to be well-informed before hand.

Glossary of Estate and Probate Terminology

A

Administration: The time when the personal representative collects the deceased assets, pays debt and distributes the estate as arranged in will.

Administrator: The personal representative (if there is a will). The person assigned by the court to distribute the deceased assets if there is no will. Also known as the executor/executrix.

Affidavit: Sworn/written statement constructed under oath with witnesses.

Annual Exclusion: The amount of gifts allowed annually to be given to family members free of federal taxes.

Asset Protection: The act of protecting your estate during your life and after death from any legal or tax problems.

Attorney In Fact: The person assigned as agent under power of  attorney.

B

Beneficiary: The person(s) who receives the benefit property/estate or trust.

Bequest: To leave a gift or property as noted in a will.

Continue reading “Estate Planning Glossary” »

Sinister Scam Targets Grieving Families

June 17th, 2011

Scam AlertWe just got word from the Texas Funeral Directors Association of a new scam going around targeting grieving families. This is perhaps the most sinister scam we’ve seen since telephone and e-mail scams began over 5 years ago.

A family is contacted by an individual claiming to work for the funeral home, and rudely informs them that they have a balance due on their loved one’s funeral. They are asked to pay immediately by credit or debit card. Our guess is that they get the funeral home information from the obituary and the phone number from the telephone or internet phone directories because the funeral home would not release this information.

Please be aware and do not to be taken in by this scam. The family who reported this had paid in full, but someone who did have a balance might actually pay. Not only do they get taken, but the funeral home gets a bad reputation.

This has started in West Texas, but we know that once a scam takes hold, it can quickly travel across the nation.

What To Do If You Receive One Of These Calls

Do not give them your credit or debit card until you verify that this is not a scam. It is within your rights to say no to anyone asking you to immediately pay a bill over the phone.

  1. Explain that you will need to call them back with the information they want.
  2. Ask for the name of the funeral home, the name of the person calling and a phone number in which you can call them back.
  3. Hang up and verify that the phone number belongs to the funeral home by looking the funeral home’s number up in the phone book or online. If the number is different than the one the caller gave you, this is a good sign that it is a scam.
  4. Call the funeral home and ask for the billing department. Verify that the information the caller gave you was in fact correct.
  5. If you find out that the call was a scam immediately file a report with your State Attorney General Office. Be sure to give them the phone number that the scammer gave you.
  6. Make sure the funeral home knows that a scammer is calling their clients.

How Funeral Homes can protect themselves from this scam.

  1. Give clients clear and written information concerning terms of payment for services.
  2. Give clients a business card with billing contact information.
  3. Pass along any information you have about scams like these to your state and national funeral directors associations, FSN Funeral Homes as well as other local funeral homes.

Legacy Funeral and Cremation Care

June 7th, 2011

A Helping Hand When Planning A Funeral

Legacy Funeral & Cremation - San Diego CALooking for some insight on what drives the largest funeral home in San Diego, CA to provide a very personalized service for its customers?

After years of building a reputation as exceptional and extremely customer-centric, Legacy Funeral and Cremation Care is committed to highly personalized memorials. Whether you use Legacy or another funeral home, their approach to funeral planning and services is beneficial for every family planning a funeral.

The funeral directors at Legacy were kind enough to discuss their philosophy with FSN Funeral Homes.

What is Legacy’s  approach when dealing with families during a time of loss?

Providing as much help as possible is our main concern. Families are dealing with many stressful and emotional situations during this time. If we can help eliminate some of these stresses, families can concentrate on healing. One of the most important qualities a funeral home should have is helpfulness.

How does Legacy help families who are planning a funeral?
Assisting families through every aspect of the funeral planning process is a major part of what we do for our clients. We help them to navigate the many funeral planning steps from paper work and filing government forms, to helping create a memorial service as unique as their loved one.

Every client works with a funeral arranger who guides them through the personal decisions needed to arrange the funeral service and burial. During the funeral arrangement conference, we will help families handle essential paperwork, such as the death certificate, obituary, and insurance matters; decide what personal funeral service and burial options are needed; and what specific personalized elements should be included in the memorial service. From start to finish, every family will receive personalized care from our experienced staff. During a time of loss, families need guidance more than anything.

How does Legacy guide families in creating a unique memorial service?
Every family is different, with their own traditions, religious views and distinctive traits that make them unique. During a funeral, family members come together in their own way to celebrate with joyous memories, tears and even a few laughs. We encourages families to create a memorial service just as individual and special as their loved one.

Organizing those personal elements is what makes a truly unique and memorable funeral service. Gathering and assembling items can be comforting, yet difficult for families. Guiding families through the process of creating a memory board, encouraging stories and memories during the service and displaying items that reflect the life of their loved-one is our way of helping them during this trying time. Inviting families to share their stories and memories as a way to facilitate healing and closure should be a part of every funeral service.

How does Legacy help comfort families and facilitate closure?
Legacy Funeral & Cremation - San Diego CACreating a relaxed environment that encourages personal reflection time helps promote the healing process. With our private sitting room, intimate chapel and viewing area, families are surrounded with a comforting atmosphere. These amenities, along with a large kitchen, give families the ability to create a soothing home-away-from-home experience. Allowing them to prepare or serve food for immediate family and close friends, or relax in a serene space is our way of helping them through a difficult time.

Every family planning a funeral should receive the same care, consideration and help clients of Legacy Funeral and Creation Care receive.

If you’re not in the San Diego area, try these tips for finding a funeral home to meet your needs:

  • Well-known In The Community
  • Have A Good Reputation
  • Good Location
  • Reasonable Pricing
  • Honest and Compassionate Staff
  • Peaceful Environment
  • Services Available To Your Religious or Cultural Preferences